Astropidia.com provides astrology-related products such as malas, gemstones, diamonds, spiritual accessories, and also offers services including astrology consultations, Vastu consultation, and online pooja services.
Due to the spiritual, personalized, and time-sensitive nature of our offerings, returns and refunds are limited and governed strictly by the policy below.
1. Returns & Refunds for Physical Products
1.1 Eligibility for Return
Returns are accepted only under the following circumstances:
No other reasons will qualify for return or refund.
Returns must be initiated within 7 (seven) days from the date of delivery.
1.2 Product Condition Requirements
To qualify for return:
The product must be unused, unworn, and unaltered.
All original packaging, certificates (if applicable), tags, and authenticity seals must remain intact.
The product must be returned with the original invoice or proof of purchase.
Opened, worn, energized, altered, resized, or tampered products are non-returnable and non-refundable.
This is especially applicable to:
1.3 Proof Requirement (Mandatory)
To process a return request, customers must email:
astropidia@gmail.com
or
info@astropidia.com
with the following:
Failure to provide sufficient evidence may result in rejection of the claim.
1.4 Return Approval & Shipping
All returns require written approval from Astropidia.
Products must not be shipped back without confirmation.
If the return is approved due to company error (damage or wrong product), return instructions will be provided.
Unauthorized returns will not be accepted.
1.5 Refund Process for Products
Once the returned item is received and verified:
will be processed at Astropidia’s discretion.
Refunds are initiated within 7–14 business days after approval.
Shipping charges and non-refundable payment gateway charges (if applicable) may be deducted.
2. Refund Policy for Services
Astropidia provides services such as:
Due to the personalized and spiritual nature of these services:
Fees paid for services are non-refundable once the service has been initiated, scheduled, or delivered.
Once analysis work, ritual preparation, chart reading, or consultation preparation has begun, refunds are not permitted.
Completed consultations or performed poojas are strictly non-refundable.
Refund requests for services (if applicable before initiation) must be submitted in writing to:
astropidia@gmail.com
or
info@astropidia.com
Each request will be reviewed on a case-by-case basis at Astropidia’s sole discretion.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
Change of mind
Incorrect selection by the customer
Dissatisfaction based on personal belief or expectation
Products opened, energized, worn, resized, or modified
Services already delivered
Claims made after 7 days of product delivery
4. Limitation of Liability
Astropidia does not guarantee specific outcomes from astrology consultations, pooja services, gemstones, or spiritual products. Results may vary based on individual belief systems and circumstances.
Astropidia’s liability is limited strictly to the purchase value of the product or service.
5. Policy Updates
Astropidia reserves the right to modify or update this Return & Refund Policy at any time without prior notice. The latest published version on the website shall be binding.
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